FAQ's

1. Orders & Shipping
 

Where do you ship to?

We currently ship to the United States and Canada.
 

How long does shipping take?

• U.S. Orders: 5-7 business days

• Canada Orders: 7-10 business days

• Express Shipping: 2-3 business days (U.S. only)
   

Shipping times may vary due to carrier delays or holidays.
 

How much does shipping cost?​

Final shipping costs are calculated at checkout.
 

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order on our Order Tracking Page.
 

Do you offer international shipping?

At this time, we only ship within the U.S. and Canada.
 

2. Returns & Exchanges
 

What is your return policy?

All sales are final. However, we accept returns only for defective items. If your item has a defect, contact us within 7 days of delivery to request store credit.
 

Do you offer exchanges?

Yes! We offer one-time size swaps if your item is unworn, unwashed, and in its original packaging. You must request an exchange within 7 days of delivery.
 

Who covers the cost of returns or exchanges?

We cover the return shipping costs for defective items and exchanges.
 

How do I start a return or exchange?

Email [support@sltburn.com] with your order number and photos of the item if defective. If approved, we’ll send a prepaid return label.
 

3. Product & Sizing
 

How do I choose the right size?

Check our Size Guide for detailed measurements and fit recommendations. If you’re between sizes, we recommend sizing up for a better fit.
 

What materials are your swimwear made of?

Our swimwear is made from high-quality, quick-dry, and stretchable fabric blends to ensure durability and comfort.
 

How do I care for my swimwear?

• Hand wash with cold water and mild detergent.

• Do not bleach or tumble dry.

• Lay flat to dry in the shade.

• Avoid rough surfaces to prevent fabric damage.
   

4. Payment & Security
 

What payment methods do you accept?
 

We accept:

• Credit/Debit Cards (Visa, MasterCard, Amex, Discover)

• PayPal

• Apple Pay & Google Pay
   

All payments are processed securely through Stripe and PayPal.
 

Is my payment information secure?

Yes! We use PCI-compliant encryption to protect your payment details. SLTBURN never stores credit card information.
 

5. Promotions & Discounts
 

Do you offer first-time customer discounts?

Yes! Subscribe to our newsletter for an exclusive first-time purchase discount.
 

Can I use multiple discount codes?

Only one discount code can be applied per order.
 

Do you offer gift cards?

Yes! You can purchase digital gift cards here in various amounts.
 

6. Brand & Social Media
 

How can I contact SLTBURN?

Email us at [info@sltburn.com]
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
 

Where can I find you on social media?

Follow us for exclusive drops and styling inspo:
Instagram: @SLTBURN

 

Can I be featured on SLTBURN’s social media?

Absolutely! Tag us @SLTBURN or use #SLTBURNSTYLE for a chance to be featured.

Still Have Questions?

If your question wasn’t answered here, feel free to contact us at [info@sltburn.com].